Return Policy

Afloral.com strives for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to provide a refund. We do not charge a re-stocking fee if the items are returned within 30 days. Please note the following:

  • If item arrives damaged, please contact us before returning so we can help.
  • Any item marked Closeout or Final Sale cannot be returned or exchanged.
  • Merchandise can be returned within 30 days of delivery date.
  • All items must be in original condition with tags.  
  • Original shipping charges will not be refunded
  • Afloral.com is not responsible for return shipping charges
  • Returns may be made via any shipping service (UPS, FedEx, USPS, etc.)
  • A copy of the packing slip must be included with the return
  • If the packing slip is not included, please include the following information:
    Name
    Order Number
    Email Address
    Items Returned and Reason

Returns can be shipped to:

Afloral.com Returns
6380 Port Rd
Groveport OH 43125

All refunds will be issued to the credit card used for your original purchase. Please allow up to 7 business days for the refund to be processed. We'll email a refund receipt as soon as the refund is complete.

Exchanges - We recommend for fastest service to first place the new order online, then return the unwanted items to be refunded.

If you have any questions in regards to your return, please email customerservice@afloral.com and we will promptly assist you.