Let me just start by saying I absolutely love this vase, and am very excited to use it for my wedding. I'm glad I bought this so far in advance as I had to receive 3 different orders due to smashed vases. They don't provide any sort of protection within the smaller boxes, and often the large boxes arrived completely smashed and destroyed. My very first vase order before these had 1 broken, but I didn't think anything of it. After ordering these vases I had the following luck:
Order 1 (5 compote vases)- 2 arrived in tact, 3 smashed to pieces
Order 2 (3 replacement vases)- 2 arrived in tact, 1 smashed
Order 3 (1 replacement vase)- 1 arrive in tact
I will say that their customer service is great about replacements, but it seems so wasteful to not fix the packaging process to send in tact vases the first time. I would have been much more stressed if it was closer to the wedding date, and have to wait for not just one but two replacement orders to arrive.