Top Questions & Support

Where's my order? Please allow 1–3 business days for Ground orders to process before shipping. Once your package leaves our warehouse, you’ll receive a tracking email (check your email Promotions/Spam just in case). Transit times vary by destination—see our shipping page for carrier estimates in business days.

Orders cannot be changed or canceled once placed.

• Returns must be initiated within 30 days of delivery.
• To start your return, click here and follow the prompts for a return label.
• Please allow 7–14 days after the return is delivered for your refund to be processed.
• Clearance items marked "Final Sale" (prices ending in $.x5) are not eligible for return

No. Once an order is placed, it cannot be changed or canceled. 

Please inspect your order upon arrival. If anything is damaged, contact us here within 48 hours of delivery and we’ll refund or reship (if stock is available).

Include your order number, clear photos of the damaged item and the shipping box/packaging, and a brief description of the issue.

Please keep all packaging until your claim is resolved.

Why is Afloral shipping so expensive? We have had to update our shipping costs to reflect recent UPS rate changes and additional carrier surcharges that apply to select statement pieces—like large stoneware vases and oversized stems—that exceed standard size/weight limits.

Your total shipping cost can be calculated at checkout, based on your order’s size, weight, and destination.

There isn’t one—they’re simply different words for the same thing.

Helpful related terms

Real Touch: A soft, realistic finish/texture on some faux stems that mimics the feel of fresh petals or foliage.

Natural Touch: Another name for soft-touch faux. Typically features pliable, slightly matte petals/leaves designed to look and feel closer to fresh. (Manufacturers use “Real Touch” and “Natural Touch” somewhat interchangeably.)

UV-protected: Treated to help slow fading outdoors. Not fade-proof—best longevity in covered or partially shaded areas.

Dried / Preserved: Real botanicals that have been naturally dried or treated to stay supple (not faux). Indoor use recommended.

Products marked “indoor/outdoor” or “UV-protected” are suitable for exterior styling, but because sun and weather vary, we can’t guarantee color longevity.

As a general guide, UV-protected pieces hold color about 3–5 years in covered, moderate sun and about 1–2 years in high-UV climates (non-UV items may fade sooner).

For best results, place arrangements in covered or partially shaded spots, consider a light coat of UV-protectant spray, and bring them in during severe weather.

A general rule of thumb is that the vase should be 1/3 to 1/2 the size of your stems. For example, a 40" stem will look best in a 12" to 20" vase. These are just suggestions; have fun with your floral designs!

For more information, visit How to Choose the Right Size Vase.

Most items with “Back in Stock” alerts are expected to return within 3–4 months. Everyone on the waitlist will receive an email as soon as the product is available.

We currently ship to Canada via Landmark Global. Transit times and any duties/taxes vary by destination and customs; you’ll see available options and costs at checkout, and we’ll email tracking when your order ships. We do not ship to other countries at this time.

Outside the contiguous U.S. (Alaska & Hawaii): please allow 15–30 business days

Guam, Puerto Rico & U.S. Virgin Islands: up to 45 business days

Yes! We’re happy to honor sale pricing within 7 days of your original purchase date on full-price, in-stock items. To qualify, the product must be identical and no other offers or discounts can be applied.

Discount eligibility & exclusions:

• Minimum order subtotals may apply per promotion.
• Discounts are not valid on gift cards, pre-made flower arrangements, or potted plants.
• Items excluded from promotions will be clearly marked with "discount exclusion".
• Discounts cannot be combined with other offers or coupons.
• Coupons have no cash value and cannot be applied to previous purchases.
• Additional exclusions may apply.

When does Afloral have sales?
Sign up for our emails to stay informed about upcoming promotions and discounts. Our email sign-up promotion is valid for 15% off orders of $100 or more. Exclusions apply.

Your first-time discount is NOT automatically applied. Once you sign up to receive our emails, your welcome email will include a one-time promo code to use on your first order. Depending on your email provider, please allow a few hours for delivery. Be sure to check your spam or promotions folder if you don’t see it in your inbox.

Our email sign-up promotion is valid for 15% off orders of $100 or more. Exclusions apply.

To apply for a wholesale or trade account, click here.

If you already have an account, please submit your Resale Certificate along with your request.

Please allow 2–3 business days for processing.

For affiliate and influencer partnerships, sign up for more information here to start earning commission on referred sales.

For press inquiries, please contact us here.

To purchase an Afloral Digital Gift Card, click here. Digital gift cards can be sent directly to the recipient or scheduled for delivery on a specific date and time.

Please note that Afloral Digital Gift Cards are non-refundable, non-transferable, non-reloadable, and cannot be redeemed for cash (except where required by law). Discounts are not valid on gift cards.

At Afloral, we believe in creating lasting beauty with intention. From designing long-lasting faux botanicals that reduce waste to using recyclable packaging and mindful sourcing, we’re committed to making choices that are better for your home and the planet.

Read about our sustainability efforts here.

Is Afloral Legit?
Afloral is a trusted U.S.-based company dedicated to creating beautifully realistic artificial flowers and greenery. Our products are thoughtfully designed to capture the texture, color, and movement of nature. While they may cost a bit more, each piece is crafted to look and feel lifelike, offering long-lasting beauty you can enjoy season after season.

Read more about us here.

Where to buy Afloral?
You can purchase products from the official Afloral website at afloral.com.

As an online-only brand, we do not have brick-and-mortar retail stores—so ordering directly from the site ensures you’re getting authentic items shipped from within the United States.