Frequently Asked Questions

General Questions

Minimum Quantity?

Minimum quantity means you have to order at least the minimum shown. For example, if the minimum quantity is 2, and the price is $3, adding the minimum quantity to your cart would cost $6. You may order more than the minimum quantity.

Do you offer coupons?

You bet. I mean, who doesn't love a good deal? Be sure to sign up for our email alerts to be notified as soon as these are available. We will never sell or share your email address or personal customer information. Oh and one more thing, you can follow us on Facebook for more fun and exclusive offers.

What payment methods do you accept?

We accept all major credit cards, including American Express, Discover, MasterCard, and Visa. We also have a PayPal checkout option.

What does EVA mean in an item description?

EVA means that the product is made from a material very similar to plastic that has more eco-friendly ingredients. Though water resistant, it is not made to be weather-resistant and is not guaranteed for outdoor use, as it may fade under the sun.

Do you send out free samples?

To keep our prices so low, we cannot send out free samples. However, if you order samples, and they don’t work out, you are more than welcome to return them according to our return policy. Your packing slip also will have a coupon that you can use towards your larger order.

Do you ship internationally (Canada, U.K., Australia, Etc.)?

We ship directly to Australia, Canada, and UK via Landmark Global. Taxes and Duties are estimated in the cart and no fees or taxes will be due upon delivery.

But wait, it gets better. We have also partnered with to provide other countries additional shipping options. For more information, please see our International Shipping information

What currency are the prices listed in, and how do I know what I'll be charged in my currency?

The prices on are listed in USD, and that's the amount we will charge your credit card. Your credit card company will convert this charge for you into your local currency. To calculate the price in your currency, you can use an online currency converter like this one:

How long will it take to receive my order?

Orders are processed and shipped within 24 hours. Delivery time depends on the shipping method selected at checkout and your location. Visit our Shipping page for details.

How will I know my order has shipped?

After you submit your order you will receive an order number as well as an email confirmation. Once your order has shipped you will receive an additional email with the tracking number. Please allow up to 24 hours for detailed tracking information to become available.

Can I make changes to my order once it is placed?

We're pretty speedy here at Once you hit submit your order will immediately begin processing, and cancelations and changes cannot be made.

Can I return or exchange items that I don't want?


We do not offer exchanges. For faster service, we recommend to first place the new order online, then return the unwanted items to be refunded.


Most items can be returned within 30 days for a full product refund. Items must be in their original condition. Items that cannot be returned are marked “FINAL SALE” and include closeout items and items shipped directly from the manufacturer. For more information please see our Return Policy.

Can I get a catalog?

We do not have a printed catalog because our inventory is ever-changing. All of our products, pricing, and in-stock information are available online at You can use our handy keyword search box at the top of our site to find exactly what you are looking for, call to speak to a live agent at 716-665-5197, or use the live chat feature.

My wedding is more than 3 months away - can I still order now?

You sure can! The beauty of silk flowers is that they never wilt and won't die. Store them upright in a vase away from direct sunlight, moisture, and keep them away from little paws and hands. They will look just as perfect a year from now.

Can anyone purchase from you?

Absolutely! We enjoy doing business with everyone from brides, florists and crafters to event planners and merchandisers. We also have a Wholesale Discount Program for our business customers.

Do you charge sales tax in my state?

We only collect sales tax for orders shipping to New York, Ohio, and Florida. If you are placing an order in these states and are a tax exempt florist or event specialist, please fill out our Wholesale Application.

Will you be selling any [insert that amazing silk flower that I loved so much] again?

We are constantly adding and updating our inventory to keep things new and exciting. If you don't see what you are looking for, please feel free to call, chat, or email us, and we'll do our best to help you find what you need.

Something isn't quite right with my order. How can I fix this?

We do our best to process every order efficiently, but we are human and sometimes mistakes happen. The good news is that we pride ourselves on our awesome customer service. We want you to be happy!

By Phone - We’re here to help Monday through Friday from 9am to 5pm EST, and you can call us from your mobile at 716-665-5197, or 1-888-299-4100 from your landline.

Live Chat - Agents are also available Monday - Friday from 9am to 5pm EST if you would like to message us that way.

Email - If email is your favorite method, please send yours to anytime. We’ll respond within 1 business day.

We’re happy to help with any order or product issue immediately, and want to make it right.

Silk Flower Questions

What is the quality of your silk flowers?

We are quite proud of our products here at We carry a wide variety of quality flowers ranging from inexpensive Value flowers that are excellent for crafting projects or for large quantities, to the more elegant Real Touch flowers that look and feel so real that your friends will never know. Whether it be for your wedding, a DIY project, or even as home decor, we guarantee you'll be happy with your purchase. Still not convinced? Check out what our customer Lynn has to say: "I am blown away by the quality of your items, for simply amazing prices! I can't thank you enough."

What are your flowers made of?

Silk flowers are actually a polyester silk blend that helps them to hold their form and fray less than 100% silk flowers. We also carry latex (rubber) flowers, foam flowers, flowers made from hard plastic, as well as real touch or natural touch flowers that are made from a foam and latex blend and are made to look and feel more realistic than traditional silk flowers. If the description does not state the material, it will be made from poly-silk.

Are your flowers submersible?

Any item should be tested first to be sure that the flower does not bleed or fray in the water. Also, you can spray silk flowers with a sealant to make any stem water-resistant.

Can I take the bouquets apart or add to them?

Many of our customers like to add stems or decorative accents to our bouquets. You can also take them apart to create your own matching boutonnieres, corsages, or centerpieces or even add 2 bouquets together!

Can you create a custom bouquet or arrangement for me?

All of our bouquets and other items arrive pre-made from our manufacturer and we do not customize them. If you would like to add items to the pre-made bouquets to personalize and customize them, we do offer How-To DIYs, as well as How-To Videos to help you get started.

What size is the flower?

Many of our items have a more detailed description that includes more dimensions or materials. Simply click on the picture for more information.

What if I can't find the right color in a flower style that I love?

Many of our flowers can be painted to match the color that you need. We offer several colors of silk flower paints that can be used on almost any surface.

Do you carry just the flower heads?

All of our flowers will be on a stem unless otherwise noted in the description. We cannot remove them from the stem before shipping, but you may cut them from the stem using wire cutters.

What tools will I need to make my own bouquet or boutonniere?

You will need wire cutters to trim any stems, stem wrap to tape them together, and possibly hot glue or floral wire. See the How-To DIYs or How-To Videos for examples.

Silk Colors & Care

How do you get your measurements?

When we state an item is 27" tall, we are referring to the overall product height from the very bottom to the tip top. We measure flower heads according to diameter, and sometimes add height and width for verification. Please see the chart below.

What do the color names mean?

Beige - Cream with yellow undertones...darker than vanilla or cream
Brick - Dark red orange with a hint of brown
Bridal White - White or cream with soft pink highlights
Cerise/Beauty - Red based vivid pink. Similar to magenta
Eggplant - Deep, dark purple
Flame - Orange with yellow to red under tones
Fuchsia - Bright pink with purple under tones
Mustard - Medium yellow with slight brown under tone
Orchid - Purple with pink undertones
Plum - Dark antique purple...may have slight red undertones
Red-based Fuchsia - Red based vivid pink similar to magenta
Rose - Light pink
Rubrum - Hot pink
Rust - Red, brown, and orange mix
Terra Cotta - Orange with light brown under tones
Turquoise - Blue with a slight green undertone
Vanilla - Deeper shade of ivory
Violet - Deep purple with red under tones
Wine - Deep red with purple under tones

What if my flowers arrive wrinkled or flattened?

Because of they way they are packed from the manufacturer, and because of the shipping process, sometimes flowers may arrive wrinkled or flattened. Not to worry...this is an easy fix!

First remove the flowers from the box and store them in an upright container. This will help them to regain their original shape.

If storing them upright doesn't help, you can try using a little heat or steam. You can use a hair dryer or steamer to help release the wrinkles. Make sure the hair dryer isn't on the high heat setting.

What do I do if my flowers get dirty?

There are 2 easy solutions to clean your flowers. For a light cleaning, you can simply use baby wipes to wipe down and freshen the flowers. We carry silk flower cleaner as well, which is another option.

Be sure to do a test cleaning spot first! You want to make sure that the water or baby wipe will not cause the dye from the flowers to run. Darker colors such as reds and purples have a tendency to bleed if soaked.

What do I do if the flower head pops off?

Some flower heads, especially the larger ones, may become separated from the stem. This is normal in the silk flower world, and you can use hot glue to reattach them.