Top Questions & Support

HOURS
Monday-Friday 9am-5pm (EST)

Email us directly. 

DELIVERY + ORDER STATUS
Where's my order? Please allow 1-3 business days for Ground orders to process. Please see our shipping page for transit times. Orders cannot be changed or cancelled once placed.

RETURNS
Returns are Free and must be made within 30 days of delivery. To start a return click here. Please allow 7-14 days after return delivery for your refund to be processed. Clearance items are final sale.

WHOLESALE INQUIRIES
To sign up for an account click here. If you already have an account, please submit your Tax ID with your request below. Please allow 2-3 business days to process.

WHAT IS THE DIFFERENCE BETWEEN ARTIFICIAL, FAUX AND FAKE?
Nothing. There is no difference, they are just different descriptors for the same product.

ARE THE FLORALS AND GREENERY SUITABLE FOR OUTDOOR USE?
Products suitable for indoor/covered outdoor use will be indicated in the product description. However, we cannot guarantee the longevity of the color for products used outdoors.

HOW DO YOU CHOOSE THE RIGHT SIZE VASE?
A general rule of thumb is the vase should be 1/3 to 1/2 the size of your stems. For example, a 40" stem will look best in a 12" to 20" vase. These are just suggestions; have fun with your floral designs.

WHAT IS THE WAITLIST TIME?
All product that has a back in stock notification should be back in stock within 3-4 months and all customers on the waitlist will be emailed.

DO YOU SHIP INTERNATIONALLY?
No. We ship to US addresses only.
AK and HI 15- 30 business days. Guam, Puerto Rico & Virgin Islands up to 45 days.

CAN I CANCEL OR CHANGE MY ORDER?
No. Once an order is placed it cannot be changed or cancelled. 

DO YOU ADJUST PRICES?
We honor sales promotions within 7 days of sale date on full-price in stock items, with no previous offers applied. We match product pricing on exact items, discounts will not apply.

DISCOUNT ELIGIBILITY
Minimum order subtotals will apply per promotion. Discounts are not valid on Gift Cards. Discounts may not be combined with other offers or coupons. Coupons have no cash value and cannot be applied to previous purchases. Some exclusions may apply. Sign up for our emails to be notified of promotions and discounts.

DAMAGED ORDERS
Examine your order immediately upon delivery. We will refund or reship any damaged merchandise, notify us within 48 hours of delivery.

WHERE'S MY EMAIL SIGN-UP COUPON?
Once you have signed up to receive our emails your first email will include a one-time promo code to be used on your first order. Depending on your provider please allow a couple of hours to receive in your inbox.

PRESS + INFLUENCERS
For press inquiries, please contact us here. For affiliates and influencers, please join our affiliate program here to start earning commission.

GIFT CARD
To purchase a gift card please click here.

 

Afloral Headquarters
PO BOX 507
Lakewood NY, 14750